Privacy Policy

Effective Date: 09-12-2025

At H2O Softwash ("we", "us", "our"), we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website (https://www.h2osoftwashnz.co.nz) or engage with our services.

We comply with the New Zealand Privacy Act 2020 and take our obligations to safeguard your data seriously.

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as data automatically collected when you use our website.

Personal Information

You may provide personal information directly to us when you:

  • Request a quote or book a service.

  • Contact us via email, phone, or our website contact forms.

  • Submit a form via our Google Ads campaigns.

This information may include your:

  • Name

  • Email address

  • Phone number

  • Physical address (for service delivery)

  • Details regarding the services you require

Google Ads Lead Forms

We use Google Ads Lead Forms to help potential customers contact us easily. When you submit a form through a Google Ad, the information you provide (such as your name, email, and phone number) is processed by Google and sent to us so we can respond to your enquiry.

2. How We Use Your Information

We use the personal information we collect to:

  • Provide, operate, and maintain our exterior cleaning services.

  • Communicate with you regarding your bookings, quotes, or enquiries.

  • Process transactions and send invoices.

  • Improve our website and customer service.

  • Comply with legal obligations.

3. Google Analytics 4 (GA4)

We use Google Analytics 4 (GA4) to understand how visitors interact with our website. GA4 uses cookies and similar technologies to collect and analyze data about website traffic and user behavior.

Data collected by GA4 may include:

  • Your IP address (which is anonymized).

  • Device type, browser type, and operating system.

  • Pages viewed, time spent on pages, and navigation paths.

  • General geographic location (e.g., city or region).

This data is aggregated and does not identify individual users personally. We use this information to optimize our website, improve user experience, and analyze the effectiveness of our marketing efforts.

4. Advertising and Remarketing

We may use third-party marketing services, including Google Ads, to display advertisements on third-party websites to previous visitors of our site. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network.

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the H2O Softwash website. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

5. Cookies

Our website uses "cookies" to enhance your experience. A cookie is a small text file placed on your device to help us recognize you on future visits. You can choose to disable cookies through your browser settings, though this may affect the functionality of some parts of our website.

6. Disclosure of Information

We do not sell, trade, or rent your personal information to others. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., accounting software, email hosting), provided that those parties agree to keep this information confidential.

7. Security

We take reasonable steps to ensure that your personal information is stored securely and protected from misuse, loss, unauthorized access, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure.

8. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Ask for a copy of any personal information we hold about you.

  • Ask for it to be corrected if you think it is wrong.

If you would like to ask for a copy of your information or to have it corrected, please contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy or our treatment of your personal information, please contact us at:

H2O Softwash

  • Email: h2osoftwashnz@gmail.com

  • Phone: 022 184 8188

  • Location: Manawatu-Whanganui, New Zealand